Training List

Details of Uniform Customs and Practice for Documentary Credits (UCPDC), Pub.No.600

Day – 1
Article 1-13

01. Application of UCP
02. Definitions
03. Interpretations
04. Credits v. Contract
05. Documents v. Goods, Services or Performance
06. Availability, Expiry Date and Place for Presentation
07. Issuing Bank’s undertaking
08. Confirming Bank Undertaking
09. Advising of Credits and Amendments
10. Amendments
11. Tele Transmitted and Pre-Advised Credits and Amendments
12. Nomination
13. Bank-to-Bank Reimbursement Arrangements

Day – 2
Article 14-26

14. Standard for Examination of Documents
15. Complying Presentation
16. Discrepant Documents, Waiver and Notice
17. Original Documents and Copies
18. Commercial Invoice
19. Transport Document Covering at Least Two Different Modes of Transport
20. Bill of Lading
21. Non-Negotiable Sea Way Bill
22. Charter Party Bill of Lading
23. Air Transport Document
24. Road, Rail or Inland Waterway Transport Document
25. Courier Receipt, Post Receipt or Certificate of Posting
26. On Deck, Shipper's Load and Count, Said by Shipper to Contain, Charges

Day – 3

Article 27-39

27. Clean Transport Document
28. Insurance Document and Coverage
29. Extensions of Expiry Date or Last Day for presentation
30. Tolerance in Credit Amount, Quantify and Unit Prices
31. Partial Drawings or Shipments
32. Installment Drawings or Shipment
33. Hours of Presentation
34. Disclaimer on Effectiveness of Documents
35. Disclaimer on Transmission and Translation
36. Force Majeure
37. Disclaimer for Acts of an Instructed Party
38. Transferable Credits
39. Assignment of Proceeds

Learning Methodologies
- Presentation
- Facilitator Feedback
- Discussion
- Question & Answer

Details of Certification Course: Six Sigma Green Belt

- Introduction
- Overview of the Course
- DMAIC Phase Intro: Introduction to Define

- Getting Started
> Team Effectiveness
> Project Charter

- Understanding Basic Concepts
> Voice of the Customer, SIPOC
> The Value of Speed

- DMAIC Phase Closure
> Gate Review Process

- DMAIC Phase Intro
> Introduction to Measure

- Data Collection

- Introduction to Basic Statistics & Variation

- Establishing a Baseline
> Value Stream Mapping
> MSA and Gage R&R
> Control Charts
> Process Capability

- DMAIC Phase Closure
> Measure Gate Review

- Achieving Quick Wins
> Mistake Proofing

- DMAIC Phase Intro
> Introduction to Analyze

- Narrowing the Search
> ID, Selecting, and Prioritizing RCs

- DMAIC Phase Closure
> Analyze Gate Review

- DMAIC Phase Intro
> Introduction to Improve

- Improving Process Quality & Capability

- Improving Process Effectiveness & Efficiency
> Replenishment Pull Systems

- DMAIC Phase Closure
> Improve Gate Review

- Closure
> Introduction to Control

- Sustaining The Gains
> Process Control and Implementation Plans

- DMAIC Phase Closure
> Control Gate Review

- Closure: Next Steps

- Question & Answer Session

Details of Essentials of Successful Sales Presentation

- 3 P’s for successful sales presentation.
- Presenter: 3 Ys (You, You and You).
- The Key steps of a sales presentation.
- Sales preparation techniques for an effective sales presentation.
- Creating a sales speech outline.
- The Sales Burger.
- Effectively ‘Bonding’ a client's needs to products/services.
- The 'Key Elements' that must go into every sales presentation.
- Making customers/prospects think like you.
- Overcoming obstacles created by customers.
- Effective use of questions.
- Successful closing of a sales presentation.
- Becoming a more confident and competent sales speaker.
- The enemies of every sales person.
- Sales presentation checklist.

Question & Answer

Training Methodologies:
- Demo Sales Presentation & Analysis

- Lecture & Power Point Presentation
- Handout
- Audio & Video Clips
- Brain Storming
- Facilitator Feedback

Details of Domestic Enquiry & Labor Laws

Day: 01

1. Domestic Enquiry
2. Traditional Enquiry/Modern Enquiry
3. Preliminary enquiry
4. Steps before Enquiry
5. How to make a good draft of show cause notice/Charge Sheet
6. Amendment of charge sheet
7. Additional Charge sheet
8. Enquiry Notice
9. Enquiry Officer/ Enquiry Committee
10. Impact of Enquiry
11. Why we should go for enquiry

Day: 02

12. Procedure of conducting enquiry
13. Adjournment of enquiry
14. Delay in starting enquiry
15. Proceedings of enquiry
16. Cross examination and questions
17. Five Questions by the Enquiry Officer
18. Who will write the Proceedings
19. If the Accused does not sign the Enquiry Proceedings
20. Enquiry report
21. Consideration of report

Day: 03

22. Award Of punishment
23. Procedure of punishment under section 24
24. Drafts of dismissal letter, warning letter, termination letter etc.
25. Retrospective effect of the order
26. To claim misappropriated money
27. How an enquiry is vitiated
28. Some Do’s and dont’s while conducting Domestic Enquiry
29. Suspension pending enquiry
30. Disciplinary Action Pending Criminal Case
31. Steps for taking disciplinary action

Details of PMP Exam Secrets: PMP Exam Preparation Course

Class will be held on every Friday (09.30 AM - 05.30 PM)

** Based on New Exam Pattern Introduced by Project Management Institute (PMI)

Content (Day: 01)

- Program Introduction
- High-level project management concepts
- Understanding PMI-isms
- QUICK TEST (60 sample questions) for understanding the PMP exam
- Qualifying requirements for PMP exam
- How to efficiently prepare for PMP certification
- PMBOK – 4th Edition study strategies
- Navigating the PMP application process
- Project Management Framework:
Project, project management, program management, portfolio management, PMO, operation management, role of a project manager, project life cycle, project vs. operation work, stakeholders, different organizational structure, organizational influences on project management, organizational process assets
- Project Management Processes:
Common project management process interaction, what is done during Initiation process, Planning process, executing process, monitoring & controlling process, and closing process
- Tips and tricks for the Exam

Content (Day: 02)

- Quiz on Class 1 Lessons
- Project Scope Management
Collect requirements, define scope, create WBS, verify scope, control scope
- Project Time Management
Define activities, sequence activities (using PDM, Network diagram etc.), estimate activity resources (using Bottom-up estimation), estimate activity duration (using Three Point Estimation and PERT analysis), develop schedule (using Critical Path Method (CPM)), control schedule
- Project Time Management (Continue)
Develop schedule (using Critical Path Method (CPM)), control schedule
- Tips and tricks for the Exam

Content (Day: 03)

- Quiz on Class 2 Lessons
- Project Cost Management
Estimate cost (using bottom-up and three Point Estimation technique), determine budget
- Project Cost Management (continue)
Control cost (using Earn Value Analysis)
- Understanding Present Value (PV), Net Present Value (NPV), Internal Rate of Return (IRR), Payback period, Benefit Cost Ratio, Opportunity Cost, Sunk Costs, Working Capital, Depreciation
- Project Quality Management
Plan quality (using cost of quality, control charts, benchmarking etc.), perform quality assurance (using quality audit and process analysis), perform quality control (using Cause-effect diagram, Pareto chart, Histogram, inspection etc.)
- Understanding Gold Plating, Continuous Improvement, Just In Time (JIT), Total Quality management (TQM))
- Tips and tricks for the Exam

Content (Day: 04)

- Quiz on Class 3 Lessons
- Project HR Management
Develop HR plan (using resource calendar, RAM Matrix and RACI chart), acquire project team (using acquisition and virtual teams), develop project team (using interpersonal skills, team building activities, conducting training, setting ground rules, implementing recognition and rewarding system) , manage project team (using performance appraisal, issue logging, conflict management etc.)
- Understanding of Leadership Style, Expectancy Theory, Motivation Theory, McGregor’s Theory X and Y, Maslow’s Hierarchy of Needs, Herzberg’s Theory
- Project Communication Management
Understanding communication models, methods, channel, blocker, rules of meeting, identify stakeholders, plan communication (communication management plan), distribute information, manage stakeholder expectations, report performance
- Project Risk Management
Understanding of positive and negative risk, risk categorization, risk probability and impact, risk triggers, risk tolerance, plan risk management, identify risk, perform qualitative risk analysis, perform quantitative risk analysis, plan risk response, monitor & control risks
- Tips and tricks for the Exam

Content (Day: 05)

- Quiz on Class 4 Lessons
- Project Procurement Management
Understanding contract types, project manager role in procurement, plan procurements, conduct procurements, administer procurements, close procurements
- Project Integration Management,
Develop project charter, develop project management plan, direct & manage project execution, monitor & control project work, perform integrated change control, close project or phase
- Professional and social responsibilities of a project manager
- Full Mock Test (200 Questions)
- Certificate Awarding

Details of Understanding Import-Export L/C Procedure with Practical Exercise and Case Studies

Day: 01

-- International Trade: An Overview
-- Foreign Trade Scenario of Bangladesh
-- Import Policy Order (IPO) and Export Policy Order (EPO) of Bangladesh and their salient features.
-- International Trade Payment Methods
-- UCPDC (ICC Publication No.600): An Overview
-- URC (ICC Publication No.522 ): An Overview

Day: 02

-- Incoterms 2011: An Overview
-- Meaning of Documentary Credit /Letter of Credit (LC)
-- Types of Letter of Credit (LC )
-- Special Types of LC
-- Back To Back Letter of Credit with reference to RMG Industry in Bangladesh.
-- Import & Export Procedures.
-- Functions of C & F Agents
-- Custom Formalities
-- Shipping Procedure

Day: 03

-- Practical Exercise on LC
(L/C Application Form; LCA Form; IMP Form; Proforma Invoice (PI)/Indent; Insurance Cover Note/Policy and any other forms required, as per IPO)

-- Case Studies & Solution
-- Q & A Session

Details of Training at CHITTAGONG on Management Skill Development for HR & Administrative Professionals

Contents of Practical HR (Day - 01)

a) The strategic role of Human Resource Management

2. Recruitment & Placement
a) Job analysis
b) HR Planning and Recruiting
c) Employee Testing & Selection
d) Interviewing candidates

3. Training & Development
a)Training and Developing employees
b) Performance Management & Appraisal
c) Managing Careers

4. Compensation
a) Pay Scale
b) Pay for performance and financial Incentives
c) Benefits & services

5. Employment Relations
a) Ethics ,justice and Fair treatment in HR Management
b) Labor relations and collective bargaining
c) Employee safety and health

Contents of Practical Admin (Day - 02)

01. Introduction
02. What to mange
03. JD of Admin
04. Transport/Vehicle Management
05. Cleanliness/Courier Service
06. Maintain dispatch/Inward Register
07. Maintain Movement Register
08. Dress Code
09. Electrical/Sanitary
10. Handling Peon & Driver
11. Compliance Issues
12. Logistics and Purchase &Procurement
13. OT/Labor Laws
14. Allowance Payment
15. Newspaper/Magazine bill
16. Fuel & Bill
17. Tour bill/Local Conveyance bill
18. Entertainment/Arrangement of Meeting
19. Receive the Local guest/Foreign guest/Ticketing &Visa
20. Letter to the Embassy for Visa
21. Passport Renewal/Protocol
22. Secretarial Job
23. Medical Facilities (Accident/Hospital )
24. Insurance Life/General
25. Telephone /Mobile Bill Payment
26. Trade License/Company Registration
27. Front Desk
28. Vehicle Registration/Fitness Certificate
29. Trade Union
30. Motivation & Order
31. Behavior & Attitude
32. Threat & Good Behavior
33. Patience in Service
34. HR behavior & Admin Behavior
35. Appreciation & Rewards
36. Communication skill in the workplace
37. Discipline
37. Seven Habits of Highly Effective peoples
38. Skills for administration staff
39. Qualities of a True Admin Professional
40. Management skills list
41. How to reach your maximum potentials
42. 4 R’s

Details of Art of Consultative Selling for Todays' Business

Session - 1

- Introduction
- Beyond Features and Benefits - Value Addition
- Value Selling
- Differentiating selling from Consultative selling

Session - 2
- Identify Key Business Challenges in Selling
- Steps to Create Loyal Clients and Retain - Customer Retention
- Power of nontraditional selling system
- BCM: Buyer centric method
- Developing effective sales plan based on prospects

Session - 3

- PR and Consistence in Selling Services
- Competitive Intelligence through Converting Information into Intelligence
- Use of personal power
- Enhance Planning right from the beginning
- Breaking ice and establishing rapport
- Sales planning tips

Session - 4

- How to uncover buying motivators
- Master questioning techniques
- Setting parameters and defining clear expectations
- Negotiation techniques & Prescribing solutions
- The Process of Influence & Closing Techniques

Question & Answer

Details of Customer Service Excellence & Professional Front Desk Behavior

Key Areas to be Discussed:

- Customer First attitude
- Customer care beyond expectations – physical and emotional
- Mastering telephone behavior
- Professional telephone etiquette
- Mapping the customer experience
- Best tips to develop Customer relations
- Service marketing tips – customer delight
- Steps to create loyal clients and how to retain
- Practice of relationship marketing
- Master the skills and diplomacy in handling objections
- Opening of a lifetime relationship

Details of Disaster Management & Earthquake Safety

Disaster Management:
-- Fundamentals of Disaster Management
-- Major Disasters at Workplace
-- Emergency Preparedness

-- Actions during
-- Post work
-- First Aid
-- Do's and Dont's

Earth Quake Safety:
-- Earthquake resistant design
-- Building (structural) safety check list
(Bangladesh NDC earth quake resistance checklist)
-- Types of earthquake wave
-- Earthquake precautionary measures
-- Earthquake safety procedure indoors
-- Earthquake safety procedure outdoors
-- Earthquake survival kit
-- Earthquake disaster records
-- Results & Nature of an earthquake
-- Different were of earthquake
-- Behavior of building structure due to earthquake
-- Building structural design requirements
-- Strengthening guide for earthquake damaged
-- Earthquake aftermath search techniques
-- Earthquake aftermath rescue techniques

Practical Session on:
- Rescue Method
- Evacuation Drill

Details of Understanding Import-Export L/C Procedure with Practical Exercise and Case Studies

Session: 01

-- International Trade: An Overview
-- Foreign Trade Scenario of Bangladesh
-- Import Policy Order (IPO) and Export Policy Order (EPO) of Bangladesh and their salient features.
-- International Trade Payment Methods
-- UCPDC (ICC Publication No.600): An Overview
-- URC (ICC Publication No.522 ): An Overview

Session: 02

-- Incoterms 2011: An Overview
-- Meaning of Documentary Credit /Letter of Credit (LC)
-- Types of Letter of Credit (LC )
-- Special Types of LC

Session: 03

-- Back To Back Letter of Credit with reference to RMG Industry in Bangladesh.
-- Import & Export Procedures.
-- Functions of C & F Agents
-- Custom Formalities
-- Shipping Procedure

Session: 04

-- Practical Exercise on LC
(L/C Application Form; LCA Form; IMP Form; Proforma Invoice (PI)/Indent; Insurance Cover Note/Policy and any other forms required, as per IPO)

-- Case Studies & Solution
-- Q & A Session

Details of Project Monitoring & Evaluation Framework for Development Sectors

Opening Session:

- Introducing Participants & their project
- Training Objectives & Participants Expectations

Introduction to Monitoring & Evaluation:

- Defining Basic Concepts of M&E
- Importance of Monitoring & Evaluation
- Important Aspects of M&E

Introducing with Baseline Survey, MTR:

- Brief Discussion on the process & importance of Baseline Study
- MTR What is Meant by Monitoring System

Shaping up M & E System:

- What is Meant by Monitoring System
- Elements to be considered in designing M&E system
- Steps of Monitoring System

M & E Planning:

- Why Planning is important
- M&E Planning Context
- ACTON Process

Brief on PP (Project Proposal) & LFA (Logical Framework Approach):

- Project Proposal
- Project Proposal
- Project Evaluation
- Logical framework approach in planning and project management
- Problem Analysis
- Stakeholder Analysis
- Objectives Analysis
- Logical Planning Matrix
- Setting of OVI, MOV and Assumptions
- Group Exercise and Presentation
- Group Exercise Review and Feedback

Details of Training Need Analysis & Training Evaluation

Key areas to be covered:

Conducting Training Need Analysis
- How to develop assessment instruments?
- Understanding where needs assessments fit in?
- Basic steps in conducting needs assessments
- Discuss what a needs assessment is and when and why to conduct one
- Identify the steps in planning a needs assessment
- Select an appropriate method for data collection
- Understand how to use questions appropriately
- Identify considerations for analyzing and managing data
- Benefits of conducting a needs assessment
- Linking to business objectives

Measuring Training Effectiveness for Business Results
- How Assessment Informs Learning Effectiveness
- How Evaluations Define Training Effectiveness
- Measuring Training Effectiveness
- Why evaluate?
- Levels of evaluation
- Advantage of training evaluation
- Training evaluation process
- Training Evaluation methods
- Barriers of measuring training effectiveness
- Effective training KPI

Question & Answer


Day: 01

Session: 01 & 02
[by Mr. K. M. Ali, CEO, Rupayan Group]

Driving Sales in Depression Through Corporate Sales Management:

-- Leverage Corporate Sales Management as a Consistent Volume Driver
-- Manage Depression as an Opportunity to Thrive in ‘Gloom & Doom’
-- Make the Front Line ‘Customer Organized’ Rather Than ‘Customer Oriented’

Session: 03 & 04
[by Mr. Ayan Banarji, Partner,Edxcare Learning Services, India]

Winning Sales Negotiation:

Execute winning sales negotiation strategies to optimize outcomes and foster long term business relationship

Killer Sales Presentation:

Successful use of the art & science of persuasion to Differentiate yourself from competitors and fill the opportunity pipeline through unique prospecting methodology

Day: 02

Session: 01
Best Practices of Key Account Management

-- Stages and cycles in key account management process
-- Create a client SWOT analysis and develop a Competitor Matrix
-- Understand the importance of product development within a key account
-- Best account planning tools to build a robust ten point client plan
-- How to grow your sales volumes and Key Account business quickly and effectively
-- What really counts in the sales process and understand how Key Account decision makers are motivated to make their decisions
-- The importance of personal as well as product/service differentiation and win the business
-- Develop strategies for managing “difficult” and “demanding” clients behaviour
-- Tips to engage and compel your key customers to buy from you
-- Techniques to influence and persuade

Session: 02 & 03
[by Mr. Aftab Mahmud Khurshid,Head of Marketing, Consumer Banking, Standard Chartered Bank]

Using Brand as a Selling Tool!: Become skilled at using your brand as a powerful selling tool

-- Power of brand
-- Corporate brand marketing & Corporate image
-- Corporate communications
-- Product VS Brand
-- Reputation Management: definition and functions
-- Elements of corporate communication
-- Treating the corporate as a brand
-- Corporate brand vs. product brand
-- Corporate brand and visual identity

Service Excellence: Discover the incredible power of service and make your customer less likely to switch to your competitor

-- What is Service And Service Marketing?
-- Product Vs. Service.
-- 7 Ps of Service Marketing
-- Consumer Behavior in Services
-- Customer Expectations in Services.
-- Building Customer Relationships
-- Customer Defined Service Standards
-- Employees Roles in Service Delivery
-- Delivering Service through Electronic Channels .
-- Managing Demand
-- Service quality and up the loyalty ladder

Session: 04
Open Discussion Session

Details of Customer Relationship Management (CRM)

Session: 01

> Introduction
> What is CRM?
> Define CRM
> The purpose of CRM
> Why CRM is important for any industry?
> Markers of strategically significant customers
> Global and Local CRM status
> Customer strategy assessment
> Creating and Managing Customer Relationship

Session: 02

> Information Technology and CRM
> Sales vs. CRM
> Customer platform and CRM act
> CRM value chain
> Customer Life Cycle
> Customer Lifetime Value

Session: 03

> Case Study: Solution and frequent question answering
> Steps for Effective CRM Implementation
> Database Marketing
> CRM Application
> Business Questions for CRM Implementation
> Customer Share-of-Wallet and Customer Loyalty Program
> Integration of Sales and Marketing with CLM

Session: 04

> Maintenance of CRM activity
> Designing a CRM campaign
> How to make “Customer acquisition / Increasing conversion / Reducing Churn”
> Group Task
> Team presentation
> Benefits of total day in focus with CRM

> Open Discussion & Q/A Session

Details of Leadership & Team Building for Managerial Excellence

> Welcome & Introduction
> Session Rules
> Ice Breakers
> Session Objectives

> What is a team & Why do we need a team
> Team Vs Group
> 9 Essential Characteristics of a Team that a Manager must keep in mind
> Group Session (on Building & Leading Team) with Participants

> Exploring the principles that make teams work
> integrating your leadership and managerial roles
> Understanding leadership style and the situation and learning to apply the most effective approach

> My Key Learning from the Day's Session
> My SMART Action Plan
> Participant Feedback
> Wrap Up & Conclusion

Details of Corporate Sales and Business Excellence: Gaining Market Share

Topics to be covered

1st Half

>> Corporate Business Nature and Type.
>> Corporate Channel Management // Supply Chain.
>> Business Segmentation.
>> Setting Right Segment as Target
>> Setting up Corporate Sales Team // Route Planning………..
>> Driving Sales Team
>> Sales Performance Reporting and Tracking (Hourly/Daily/Weekly/Monthly)
>> Corporate Marketing and PR activity.

2nd Half

>> Personal Selling Excellence.
>> Key Account Management
>> Real life Corporate Sales Campaign Design through the Trainees in Teams.
>> Evaluation of the Plans through the Audience.
>> Art of Corporate Sales Management
>> Strategic Overview of Corporate Sales and Business Management.
>> Way Forward and Closing

All the topics will be covered through Real life illustration.

Details of Enterprise Project Management with Microsoft Project Server 2007

>> Overview of the Enterprise Project Management
>> Getting Started with Microsoft Project Server 2007

- Discovering Microsoft Project Server 2007
- Differentiating the Users of Microsoft Project Server 2007
- Working with Microsoft Project Professional 2007 and Microsoft Project Server 2007

Lab: Creating and Saving a New Project in Microsoft Project Server 2007
- Connecting to Microsoft Project Server 2007
- Creating a New Project in Microsoft Project Server 2007
- Saving a New Project in Microsoft Project Server 2007

>> Initiating Projects

- Understanding Project Initiating Processes
- Differentiating the Initiating Processes in Project Professional 2007 and Project Web Access
- Managing Initiating Processes by Using Project Web Access
- Managing Documents in Microsoft Project Web Access

Lab : Initiating Projects and Working with Document Files
- Creating an Activity Plan
- Building a Resource Plan
- Creating a Project Workspace
- Managing Documents

>> Planning Projects —Context and Framework

- Understanding the Project Management Plan
- Differentiating the uses of Microsoft Project Web Access and Microsoft Project Professional 2007 in the planning processes.

>> Planning Projects— Scope and Schedule Management

- Developing Components of the Scope Management and Schedule Management Plans
- Working with Deliverables

Lab: Working with Tasks, Milestones, and Deliverables
- Entering WBS, Tasks, and Milestones
- Creating the Project Schedule
- Creating Project Deliverables
- Managing Dependencies on Deliverables

>> Planning Projects— Staffing Management Plan

- Building a Project Team
- Managing Resource Availability

Lab: Managing Enterprise Resources
- Building a Project Team

>> Planning Projects—Resource Assignments

- Understanding the Assignment Cycle
- Resolving Resource Overallocation

Lab: Working with Assignments
- Assigning Resources
- Self-Assigning to a Team Task
- Reassigning Assignments
- Leveling Overallocation with Enterprise Resources

>> Planning Projects— Cost, Risk, and Other Management Plans

- Developing Components of the Cost Management Plan
- Developing Components of the Risk Management Plan
- Linking Planning Documents and Using the Team Discussion Feature

Lab: Planning Projects—Cost, Risks, Issues, and Other Planning Documents
- Entering Costs for Resources
- Customizing Risk Items
- Customizing Issue Items
- Uploading Project Documents to the Project Workspace

>> Executing Projects— Processes, Resources, and Deliverables

- Understanding Executing Processes
- Managing Resources and Deliverables

Lab: Modifying the Project Team and Managing Deliverables
- Modifying the Project Team and Managing Deliverables
- Managing Deliverables

>> Executing Projects— Managing Timesheets and Personal Settings

- Working with Time-sheets
- Reporting Administrative Time
- Configuring Personal Settings

Lab: Using Timesheets and Reporting Administrative Time
- Using Time-sheets
- Reporting Non-Project Work

>> Monitoring and Controlling Projects—Tracking Task and Project Progress

- Understanding the Monitoring and Controlling Processes
- Working with Task Progress and Updates in Project Web Access
- Working with Task Progress by Using Office Project 2007
- Tracking and Viewing Task Information by Using Outlook 2007

Lab: Tracking Task Progress
- Tracking Task Progress by Using Office Project 2007
- Tracking Task Progress by Using Office Project Web Access

>> Monitoring and Controlling Projects— Measuring Performance and Reporting Progress

- Understanding Status Reports
- Reviewing Performance Metrics and Progress Reports

Lab: Tracking Task Progress
- Preparing a Status Report
- Analyzing Project Progress in Project Center Views
- Analyzing Project Progress in Project Report Center

>> Closing Projects

- Understanding the Closing Process
- Supporting The Closing Process

Lab: Tracking Task Progress
- Creating and Saving an Enterprise Template

Details of SPIN® Selling: Changing Minds and Persuasion

>> Introduction
>> Session Rules
>> Ice Breakers

>> Sales Overview:
- who sells
- what do we sell
- when and how

>> Characteristics of Major Sale
>> The Universal Buying/Selling Process in Major Sale

>> Understanding Buyers' Needs: Implied and Explicit
>> Converting dis satisfactions and problems into aspirations and decisions
>> Developing Needs: The gentle art of probing

>> SPIN Selling
>> The SPIN Selling Process
>> How SPIN Selling is different from traditional selling systems
>> Pre Sale Preparation
>> Post Sale Essentials

>> Handling Objections in Major Sale
>> Closing Techniques
>> Strategic Account Card

Details of Environmental Disaster Management for Risk Reduction

>> Introduction:
-Brief overview of problems

>> Flood/ Water logging management strategies and action

>> Salinity management strategies and action

>> Drought management strategies and action

>> Open Discussion

Evaluation and Certificate Distribution Ceremony

Page 1 of 10, showing 20 records out of 184 total, starting on record 1, ending on 20

« previous 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9

Powered by - Business Express